Support Guide

Foom Beta Logs

If Foom crashes, freezes, or does not open, send your logs with this step-by-step guide for faster debugging.

Step 1: Reproduce the issue

  1. Open Foom.
  2. Try the action that caused the issue.
  3. If Foom freezes or crashes, wait a few seconds.
  4. Do not reinstall Foom before collecting logs.

Step 2: Create a logs zip

Open Terminal and run:

SUPPORT_DIR="$HOME/Desktop/foom-support-logs"
ZIP_PATH="$HOME/Desktop/foom-support-logs.zip"

rm -rf "$SUPPORT_DIR" "$ZIP_PATH"
mkdir -p "$SUPPORT_DIR"

cp -R "$HOME/Library/Application Support/Foom/logs" "$SUPPORT_DIR/Foom logs" 2>/dev/null || true

find "$HOME/Library/Logs/DiagnosticReports" -maxdepth 1 \
  \( -iname "*Foom*" -o -iname "*Brave*" -o -iname "*Chromium*" \) \
  -exec cp {} "$SUPPORT_DIR/" \; 2>/dev/null

{
  echo "Collected at: $(date)"
  echo
  sw_vers
  echo
  echo "Architecture: $(uname -m)"
} > "$SUPPORT_DIR/system-info.txt"

ditto -c -k --sequesterRsrc --keepParent "$SUPPORT_DIR" "$ZIP_PATH"

echo "Created: $ZIP_PATH"

This creates: ~/Desktop/foom-support-logs.zip

Step 3: Email us

Email the zip file to help@heyfoom.com.

Manual paths

If the command fails, send files from:

Privacy note

Logs may include technical diagnostics such as app errors, timestamps, visited Foom/internal pages, and crash details. Remove anything you do not want to share before sending.

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