Support Guide
Foom Beta Logs
If Foom crashes, freezes, or does not open, send your logs with this step-by-step guide for faster debugging.
Step 1: Reproduce the issue
- Open Foom.
- Try the action that caused the issue.
- If Foom freezes or crashes, wait a few seconds.
- Do not reinstall Foom before collecting logs.
Step 2: Create a logs zip
Open Terminal and run:
SUPPORT_DIR="$HOME/Desktop/foom-support-logs"
ZIP_PATH="$HOME/Desktop/foom-support-logs.zip"
rm -rf "$SUPPORT_DIR" "$ZIP_PATH"
mkdir -p "$SUPPORT_DIR"
cp -R "$HOME/Library/Application Support/Foom/logs" "$SUPPORT_DIR/Foom logs" 2>/dev/null || true
find "$HOME/Library/Logs/DiagnosticReports" -maxdepth 1 \
\( -iname "*Foom*" -o -iname "*Brave*" -o -iname "*Chromium*" \) \
-exec cp {} "$SUPPORT_DIR/" \; 2>/dev/null
{
echo "Collected at: $(date)"
echo
sw_vers
echo
echo "Architecture: $(uname -m)"
} > "$SUPPORT_DIR/system-info.txt"
ditto -c -k --sequesterRsrc --keepParent "$SUPPORT_DIR" "$ZIP_PATH"
echo "Created: $ZIP_PATH"
This creates: ~/Desktop/foom-support-logs.zip
Step 3: Email us
Email the zip file to help@heyfoom.com.
- Subject: Foom Beta Diagnostic Report
- What were you trying to do?
- What happened instead?
- Did Foom crash, freeze, or fail to open?
- When did it happen?
- Intel Mac or Apple Silicon?
Manual paths
If the command fails, send files from:
~/Library/Application Support/Foom/logs/- Crash reports in
~/Library/Logs/DiagnosticReports/(look for filenames containingFoom,Brave, orChromium)
Privacy note
Logs may include technical diagnostics such as app errors, timestamps, visited Foom/internal pages, and crash details. Remove anything you do not want to share before sending.